Douglas Business School

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Privacy Policy

Understanding how we protect and manage your personal information

Last Updated: January 2025
Table of Contents
Introduction Information We Collect How We Use Information Information Sharing Data Security Your Rights Cookies Policy Contact Us

Introduction

Douglas Business School is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, inquire about our programmes, or become a student with us. We are committed to complying with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) where applicable.

Important: By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information
  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Nationality
Educational Information
  • Academic qualifications
  • Previous education history
  • Programme interests
  • Study preferences
  • Career objectives
Website Usage Data
  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on site
  • Referring website
Communication Data
  • Inquiry messages
  • Email correspondence
  • Phone call records
  • Support tickets
  • Feedback and surveys

How We Use Your Information

Educational Services
  • Processing programme applications
  • Providing academic support
  • Issuing certificates and transcripts
  • Student record management
Communication
  • Responding to inquiries
  • Sending programme information
  • Academic updates and notices
  • Customer support
Marketing
  • Promoting relevant programmes
  • Educational newsletters
  • Event invitations
  • Career opportunities
Legal Compliance
  • Regulatory requirements
  • Quality assurance
  • Accreditation purposes
  • Financial compliance
Marketing Communications: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Partner Universities

We share necessary academic information with our partner UK universities for programme delivery, assessment, and certification purposes.

Legal Requirements

When required by law, court order, or government regulations, we may disclose information to relevant authorities.

Service Providers

We may share information with trusted third-party service providers who assist in operating our website and services.

With Your Consent

We may share information with your explicit consent for specific purposes, such as employer verification.

Data Security and Protection

We implement robust security measures to protect your personal information:

Technical Safeguards
  • SSL/TLS encryption
  • Secure servers
  • Firewall protection
  • Regular security updates
Administrative Controls
  • Access controls
  • Staff training
  • Privacy policies
  • Regular audits
Physical Security
  • Secure data centers
  • Restricted access
  • Environmental controls
  • Backup systems
Data Breach Notification: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access

Request access to your personal information we hold and how it's being used.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information under certain circumstances.

Right to Restrict Processing

Request limitation on how we process your personal information.

How to Exercise Your Rights: Contact our Data Protection Officer at info@douglas.sg or call +65 6871 4209

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for website functionality and security. Cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track advertising campaign effectiveness.

Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Contact Our Data Protection Team

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Data Protection Officer
Douglas Business School
Phone:
+65 6871 4209
Address:
1 Scotts Road #24-10
Shaw Centre
Singapore 228208
Response Time:
We aim to respond within 30 days
Policy Updates: This Privacy Policy may be updated from time to time. We will notify you of any significant changes through our website or direct communication.